Last updated: September 26, 2026

Paceway Care Education and Consulting is committed to providing clear and transparent policies regarding consultations, educational services, and digital resources.

Consultation Appointments

If you need to cancel or reschedule a consultation, please contact us at least 24 hours before your scheduled appointment.

Cancellations made at least 24 hours in advance may be rescheduled or refunded to the original payment method.

Cancellations made less than 24 hours before the scheduled appointment, as well as missed appointments, may be non-refundable.

If Paceway Care needs to cancel or reschedule an appointment, you may choose to reschedule at no additional charge or receive a refund for the affected appointment.

Consultation Packages

If you purchase a consultation package and wish to cancel before services have begun, please contact us to request a cancellation and refund.

Once part of a consultation package has been used, any eligible refund will be based on the unused portion of the package. Services that have already been provided are non-refundable.

Courses and Digital Resources

Because access to digital courses, downloadable materials, and other digital resources may be provided immediately after purchase, these purchases are generally non-refundable once access or download has been provided, except where required by applicable law.

If you experience a technical problem accessing a purchased resource, please contact us so we can assist you.

How to Request a Cancellation or Refund